Frequently Asked Questions
ALL ORDERS HAVE FREE SHIPPING WORLD WIDE!
Every order is shipped from Muslin Brothers Studio in Tel Aviv, Israel.
Orders are shipped by Air Mail with a tracking number.
Available items are dispatched within the 2-3 business day. Made to order items are made from a request and have longer delivery time, shipped out within 3 weeks.
Estimated shipping times:
Europe: 7-10 business days
US and Canada: 10-14 business days
Asia: 10-14 business day
Express shipping is available on request and additional charge.
Methods of payment
Payments are made by PayPal. You can make the PayPal checkout now also without personal PayPal account. Read more about this feature here. All the PayPal transactions in Muslin Brothers web shop are secured by SSL Secure Shopping.
Prices and tax
All prices at Muslin Brothers web shop are VAT included (Value Added Tax 17%). Customers outside Israel is responsible for the import customs clearance and payment of customs duties and taxes in their homeland.
We reserve the right to change prices at any time without prior notice.
We reserve our right to cancel or adjust any order with price errors.
Checkout codes, campaigns, and offers
We do not have the possibility to activate any checkout codes after an order is completed. The checkout code must be activated at the checkout stage before the purchase is completed in order to be valid.
Returns and refunds
In case of returning or exchanging your order, please inform us within 5 days of receiving the garment by email on email@example.com.
The items must return new with all tags. Customer pays the return shipping charge. Items must be shipped by Air Mail with tracking number. Once the items are returned, we will process the refund/exchange. Shipping charges are not refundable.
PLEASE NOTE: No returns allowed on made to order items.
If you have any questions, please contact us:
61/6 Matalon st.
Tel Aviv 6685612